Frequently Asked Questions
Yes, you can register an account absolutely for free and it takes less than 5 minutes. You can register your account here. (Put a link to smshour login system)
No, as we offer pay-as-you go account you don’t have to sign any contract. All you need to do is to create an account and charge it. That’s all.
It takes more time to charge your account via bank transfer than through PayPal or credit card. After such payment bank needs few days to book such payment on our bank account. If you’re waiting more than 5 days – please send us confirmation of transfer (Proof-of-Payment) to firstname.lastname@example.org include your account username in this message. We’ll charge your account as quick as possible.
If payment was made using online payments and at times Telecom network is off, it can take up to 30 minutes to receive a Voucher in your email and phone number which then you can use to credit yourself or contact us at email@example.com.
Text messages are usually delivered to mobile phones in a few seconds to a few minutes. During peak hours, there could be a short delay. Please note that additional delays may occur if recipient’s phone is turned off or out of the coverage area. When this happens a carrier will attempt to deliver your message for up to 12 hours.
Short Codes, also called virtual mobile numbers (VMN), and short numbers, are special phone numbers that can send and receive text messages.
No. As text messaging is a store-and-forward technology dependent on carriers and their networks, it is impossible to guarantee delivery of a text message.
Text messages are a brief, effective, inexpensive means of communication. Over 95% of text messages are opened within minutes of delivery! Most people carry their cellular phones with them wherever they go, so unlike email, text messages can reach people when they are away from their desks.
Our prices start at 17 UGX per outgoing text message. Incoming messages are always free to the SMSHOUR™ user. If you go on a monthly plan we discount the price of your outgoing messages. If you purchase additional message credits in bulk we also offer discounts.